AGORA CMS
Central Monitoring Station
AGORA CMS is a unified monitoring platform for your Alarm Receiving Centre, that integrates all equipment, optimises operations and increases productivity. With our software, you’ll be able to reduce operational costs by reducing false alarms as well as improve alarm handling and first-response times. You’ll be able to customise processes and procedures and offer new services to your clients, such as Remote Guard Tour, Entry/Exit Management, Lone Worker Protection, Supervised Access Control…
BENEFITS
- Offer new remote services
- Improve alarm handling & first response times
- Reduce operational costs by reducing false alarms
- Optimise operations & Increase productivity
- Customise processes & procedures
- Monitor operations with Business Intelligence tools
- Pay-per-use business model
SERVICES
ALARM VIDEO
VERIFICATION
The workflow of AGORA’s alarm video verification module displays a set of previously configured instructions and actions in order to help the operator distinguish a false alarm (false positive) from a true alarm (true positive). In the case of a false alarm it is very important to detect, as soon as possible, that it is false to avoid dispatching human resources to the remote site and/or taking other unnecessary and costly actions. In the case of a true alarm, it is even more important to ensure a prompt and thorough response from the operator.
VIDEO GUARD TOUR
AGORA’s remote guard tour module can replace or complement guard tours performed by local guards.
Guard tours can be set at a given time or randomly.
An operator can remotely monitor a series of locations, either single or multiple sites. He is guided through a series of previously configured checkpoints with relevant information (video, audio, door status, other device status, etc.) and a set of instructions to follow and/or questions to answer. AGORA’s operator guidance ensures that the operator pays attention to each detail at each checkpoint.
REMOTE ENTRY/EXIT MANAGEMENT
AGORA’s remote entry/exit management module allows the operator to grant or deny access to employees, suppliers, visitors and security personnel by following the organisation’s standard operating procedures (SOPs). The concierge module does not require the existence of an access control system. The operator uses live video and audio to perform remote identification and then to grant or deny access. When granting access, the operator gathers information from the person and remotely opens doors and/or disarms intrusion systems or zones.
SUPERVISED ACCESS CONTROL
AGORA’s Supervised Access Control module allows the operator to supervise access to critical rooms or areas and to handle third-party access control errors like card errors, denied access or out-of-schedule access. AGORA’s Operator Guidance ensures that the operator will follow the predefined organization’s Standard Operating Procedures (SOPs). The information from the access control database (name, photo, department, ID, etc.), combined with live video and audio, allows the operator to perform remote identification. In this way, the operator can handle access control situations that require intervention.
LONERWORKER SUPERVISION
Workers in remote environments can be in life-threatening situations. The lone-worker protection service ensures that workers are never alone. The workers will wear devices that have built in functions such as man down detection, GPS emergency button. the reception of alarms in AGORA allows an operator in the command centre to perform a sequence of contacts attempts. In case of no answer, the necessary procedures will be activated. This service can save the workers’ life.
VIP TRACKING
VIP tracking service allows GPS tracking of a vehicle or a person. It depends on the device and service you will implement. Panic buttons will be configured in AGORA, and an operator in a Command Center can follow the procedures to ensure that the person/vehicle is in safety. He will follow the GPS coordinates, perform a sequence of contacts attempts. The procedures to handle a no response situation can be customised for each organisation or person.
SNMP STATUS INFORMATION
All devices in your solution are connected. AGORA monitors and collects information from devices on your network, such as technical alarms or connectivity status. This service will assure that everything works when needed. The operator will anticipate problems with equipments (battery levels, disk failure...) and pro-actively dispatch technical teams when needed.
PROOF OF SERVICE
AGORA SOFTWARE enables organisations to ensure proof of service for all clients through Audit Trail module. AGORA records in a database all the relevant operators’ actions together with all the video & audio accessed. A user with the right privileges can then access this archive trail to supervise and audit all the actions performed by the users and review all the video and audio that they accessed.
TIME OF FIRST RESPONSE
AGORA CMS improves time of first response dramatically: operators are presented with all the alarms in progress, ordered by descending priority and correlated by site. When an operator starts handling an alarm, he is guided step-by-step with speed and ease through its’ resolution. This reduces first response and alarm handling times, as well as significantly reducing human error, saving money and reducing risks.
